Lucky Green Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Lucky Green Casino services. Please read them carefully before creating an account, depositing funds or participating in any game. By using the website or related services, you confirm that you understand and accept these terms, together with any specific rules shown for individual products, games or promotions.

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1. General terms and acceptance

These Terms & Conditions form an agreement between you and Lucky Green Casino in relation to your use of the website, account facilities, games, payment functions and any other services made available through the platform. References to “Lucky Green Casino”, “we”, “us” or “our” mean the service operator, while “you” and “your” mean the person accessing or using the services.

In this article

By visiting the website, registering an account, making a deposit, entering a game or accepting a promotion, you agree to comply with these terms. If you do not agree, you must stop using the services. Additional rules may apply to particular games, tournaments, promotions or payment methods. Those rules will be made available when relevant and form part of these Terms & Conditions.

You are responsible for reading the current version of these terms before using the platform. We may update, replace or amend the terms when required for operational, legal, security or business reasons. Changes will take effect when published on the website or otherwise communicated to you. Continuing to use the services after a change means that you accept the revised terms.

The website is intended for lawful personal use. You must not use it for commercial purposes, on behalf of another person, or in a way that breaches any applicable law, regulation, court order or third-party right. Access may be restricted in some locations, and you are responsible for confirming that online gambling is permitted where you are located.

2. Eligibility and account responsibilities

You must be at least 18 years old, or meet any higher minimum age that applies to you under relevant law, before using the services. You must also be legally capable of entering into this agreement. We may ask for information or documents to confirm your age, identity, location or eligibility before allowing access to certain functions.

You may only create and use an account for yourself. You must provide accurate, complete and current information during registration and update it when circumstances change. Providing false, misleading or incomplete information may result in access being restricted, an account being suspended or an account being closed.

Keep your username, password and other security information confidential.
Do not allow another person to use your account or access the services through your account.
Tell us as soon as reasonably possible if you suspect unauthorised access, a lost password or unusual account activity.
Maintain suitable security on your own devices, internet connection and email or messaging accounts.
Use only one personal account unless we have expressly approved another arrangement.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised use and the issue resulted from a matter for which we are responsible. We may carry out identity, age, fraud, source-of-funds or other compliance checks. Until a check is completed, some account functions may be delayed, limited or unavailable.

An account may be suspended or closed where we reasonably believe that information is inaccurate, the account is being used unlawfully, the account is connected with fraud or attempted fraud, the platform is being misused, or these terms have been breached. Where permitted by law, we may also refuse or restrict access to protect users, the platform or the integrity of games.

3. Deposits, withdrawals and promotions

You may only deposit funds using a payment method that is in your own name or that you are authorised to use. Payments must be made for lawful purposes and must not involve proceeds of crime, unauthorised funds or activity designed to avoid ordinary payment or verification controls. A payment provider may apply its own terms, fees, processing requirements or restrictions.

You should check all payment details carefully before confirming a transaction. We are not responsible for delays or losses caused by incorrect information supplied by you, a payment provider, a bank or another third party, except to the extent that applicable law provides otherwise. We may refuse, reverse or hold a transaction while checks are completed.

Withdrawals may be subject to account verification, payment-method checks, applicable game rules and any legal requirements. We may ask you to provide supporting information before releasing funds. Withdrawals will generally be returned through an approved method and may be subject to restrictions designed to prevent fraud, money laundering or use of a payment method that does not belong to you.

Game entries, wagers and other transactions should be reviewed before confirmation. Once a transaction has been accepted by the platform, it may not be cancelled unless the relevant game rules, platform error or applicable law allows cancellation. If a technical or obvious error affects a transaction or game result, we may take reasonable steps to correct the error and will handle the matter in accordance with applicable rules and law.

Promotions and bonus offers

Promotions, bonuses, free games and other offers are subject to the specific terms displayed with the relevant offer. These may include eligibility requirements, qualifying transactions, expiry conditions, wagering or play requirements, game restrictions, maximum values and account limitations. You should read those terms before accepting an offer.

Unless the promotional terms state otherwise, only one offer may apply to a qualifying activity. We may withdraw, amend or decline a promotion where permitted by law, including where an offer has been used contrary to its terms or where technical, security or administrative issues have affected it. Promotional rewards may be removed if the underlying transaction is cancelled, reversed or found to be invalid.

4. Games, fair use and responsible gambling

Games are provided for entertainment and involve financial risk. There is no guarantee that you will win, recover losses or receive a particular outcome. You should only gamble with money you can afford to lose and should never treat gambling as a way to solve financial difficulties.

Game results are determined by the applicable game rules and platform systems. You must not attempt to manipulate a game, exploit a fault, use automated software, interfere with the website or obtain an unfair advantage. You must also not use the services in connection with collusion, account sharing, identity misuse, money laundering or any other dishonest or unlawful activity.

Set a personal spending and time limit before you start.
Take regular breaks and avoid chasing losses.
Do not gamble when affected by alcohol, medication, stress or strong emotions.
Do not borrow money or use funds intended for essential household expenses.
Use available responsible gambling tools or request assistance if gambling no longer feels enjoyable or controlled.

You may request account restrictions, deposit controls, time-outs or self-exclusion where these options are available. A request may take a reasonable period to apply across all relevant systems, so you should stop using the services immediately if you want to prevent further play. You should also consider seeking independent support from an appropriate gambling help service or qualified professional.

If you ask us to close or restrict your account because of concerns about gambling, you should not attempt to open another account or use another person’s account. We may take reasonable steps to identify and close accounts created to avoid a requested restriction.

5. Privacy, availability and legal matters

Personal information is handled in accordance with the Lucky Green Casino Privacy Policy and applicable privacy laws. Information may be collected and used to provide services, verify accounts, process transactions, prevent fraud, meet legal obligations, maintain security, respond to enquiries and improve the platform. You should read the Privacy Policy for further information about collection, use, disclosure, storage and access rights.

We aim to keep the website and services available, secure and accurate, but uninterrupted access cannot be guaranteed. Access may be affected by maintenance, upgrades, telecommunications problems, device issues, internet outages, payment-provider interruptions, cyber incidents or circumstances outside our reasonable control. We may suspend or change part of the services where necessary.

To the extent permitted by law, you use the website and services at your own risk. We are not responsible for losses caused by your failure to protect account details, your use of an unsupported device, inaccurate information supplied by you, third-party services, or events beyond reasonable control. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded under Australian consumer law.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining provisions will continue. A failure to enforce a provision immediately does not mean that provision has been waived.

These terms are to be read with any applicable Australian laws and the laws that apply to your use of the services. Mandatory rights and protections that apply in your State or Territory are not removed by these terms. If you have a question, complaint or concern about your account or the services, please use the support or contact options made available on the Lucky Green Casino website.