Privacy Policy

This Privacy Policy explains how Lucky Green Casino may collect, use, store and protect personal information when you visit the website, create or use an account, contact support, or otherwise use our online casino services. It also explains the choices and rights available to players in Australia.

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1. Information we may collect

When you use Lucky Green Casino, we may handle information that identifies you, relates to your account, or is connected with your use of the website. The information collected depends on the services you use, the actions you take, and the checks that may be required before or during your account relationship. We aim to collect information that is reasonably needed to provide and protect our services.

In this article

Account and contact information

This may include your name, date of birth, country or state of residence, username, account details and contact information. We may also receive information you provide when you contact customer support, submit a question, report a problem, or communicate with us about your account. Records of these communications may be kept so that we can respond consistently, investigate issues and improve support.

Identity and verification information

To help meet verification, age-checking, responsible gambling and anti-fraud requirements, we may ask for information or documents that confirm your identity, age or address. This can include copies or details from identity documents and information needed to assess whether account activity is genuine and permitted. Verification information is handled for the purposes for which it is collected and may be reviewed using appropriate specialist services.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances, payment methods, transaction references and related account activity. Payment providers may process payment details directly. We may receive enough information to confirm, reconcile and manage a transaction without necessarily receiving or storing complete payment credentials. Transaction records can also be used for fraud prevention, customer support, financial controls and legal compliance.

Device, usage and cookie information

When you access the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, referring pages, approximate location, access times and information about how you use the site. We may use cookies, pixels, local storage and similar technologies to remember preferences, maintain sessions, support security, understand website performance and measure communications.

2. Why we use personal information

We use personal information for clear and legitimate business and service purposes. The main purposes may include the following:

Creating, maintaining and administering your account, including confirming account details and providing access to available services.
Processing deposits, withdrawals and other transactions, keeping accurate financial records, and responding to payment questions.
Performing identity, age, account, anti-fraud and security checks, and detecting activity that may be unlawful, unauthorised or contrary to our terms.
Providing customer support, responding to requests, investigating complaints and communicating important information about your account or the website.
Operating, maintaining and improving the website, including troubleshooting technical problems, monitoring performance and making features easier to use.
Meeting legal, regulatory, accounting, tax, reporting and record-keeping obligations that apply to the services or the activities connected with them.
Protecting players, the website, our systems and other people from fraud, misuse, security threats and other harmful or prohibited activity.
Sending service messages that are necessary for account administration, security, transactions or changes to important terms and policies.
Sending marketing communications where permitted and where the appropriate permission or other lawful basis applies. You can withdraw consent to marketing as explained below.

Where we rely on your consent for a particular use, you may generally withdraw that consent. Withdrawal will not affect processing that was already carried out before the withdrawal, and it may not stop processing that is required for account operation, security, legal compliance or another permitted purpose.

Sharing information with other parties

We may share relevant information with service providers and professional partners that help us operate the website and provide services. These parties may include payment and transaction providers, identity and verification services, technology and hosting providers, customer support tools, security and fraud-prevention services, analytics providers and professional advisers. They should receive only information reasonably needed for the service they provide and are expected to handle it securely and appropriately.

We may also disclose information where necessary to protect rights and safety, investigate suspected fraud or unlawful activity, respond to a valid legal request, enforce our terms, or support a business change. We do not treat personal information as something to be sold for unrelated purposes. Some service providers may process information in locations outside Australia. Where this occurs, reasonable steps are taken to support appropriate handling and protection.

3. Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. Some are needed for core functions, such as keeping you signed in, remembering a session, supporting security and helping pages work correctly. Other cookies may help us understand traffic, remember preferences or measure the effectiveness of website content and communications.

You can manage, restrict or delete cookies through your browser settings. If you block or remove certain cookies, parts of the website may not work as intended, and some preferences may need to be set again. Browser controls vary, so check the help information for the browser or device you use. Cookie choices may not remove information already collected for account, transaction, security or legal purposes.

Security of personal information

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration and disclosure. Measures may include access controls, secure connections, monitoring, staff procedures and the use of specialist providers. No website, online transmission or storage system can be guaranteed to be completely secure, so you should choose a strong password, keep your login details private and tell us promptly if you suspect unauthorised access.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, dispute handling, security, fraud prevention and business records. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer needed, it may be securely deleted, destroyed or de-identified, subject to applicable obligations and legitimate record-keeping needs.

4. Your privacy choices and data rights

You may have rights and choices relating to the personal information we hold about you. These rights can depend on the circumstances, the type of information involved and any legal duties that apply. We will handle a request fairly and may need to confirm your identity before providing information or making changes, so that we do not disclose or alter data for the wrong person.

Access: you can ask for information about the personal data we hold about you and, where appropriate, a copy of that data.
Correction: you can ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: you can ask us to delete your personal information where there is no continuing reason or legal requirement for us to keep it. Deletion may not be available for records that must be retained or that are needed to establish, exercise or defend a legal claim.
Marketing consent: you can withdraw consent to marketing communications at any time. You may use an unsubscribe option in a message where one is provided, or contact us directly. You can still receive essential service, security and account messages.
Complaints and questions: you can ask how your information is being used, raise a concern about privacy handling, or request further information about a decision affecting your data.

How to make a request

For access, correction, deletion, marketing consent withdrawal or another privacy request, email support@luckygreen-casino.site. Please describe your request clearly and include enough information for us to understand which account or records it concerns. Do not send payment passwords or unnecessary sensitive information by email. We may ask for reasonable information to verify your identity before completing a request.

We aim to respond within a reasonable time and will explain if a request cannot be completed in full. This may occur where keeping or using the information is required by law, necessary for security or fraud prevention, needed to protect another person, or otherwise permitted for a legitimate purpose. If we cannot comply with part of a request, we will provide an explanation where appropriate.

Changes to this Privacy Policy

This policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The latest version will be made available on the website. We encourage you to review this page periodically. Where a change is important, we may provide an appropriate notice through the website or by another suitable account communication.