Responsible Gaming

Lucky Green Casino supports a safer approach to gambling. Gambling should be an enjoyable form of entertainment, not a way to make money or manage financial problems. Set limits, take regular breaks and only gamble with money and time you can afford to lose.

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Gamble for entertainment

Online gambling involves risk. There is no guaranteed way to win, and past results do not predict future outcomes. Games are based on chance or other factors described in their rules, so losses can happen even when you play carefully. Treat gambling as a recreational activity rather than a source of income.

In this article

Before you start, decide how much money and time you are comfortable spending. Consider that your gambling budget may be lost. Do not use money set aside for rent, bills, food, education, savings or other essential needs. Never borrow money, sell belongings or use credit to continue gambling.

Only use an account in your own name and follow all applicable account, identity and age requirements. You must meet the legal age requirement that applies to you before using online gambling services. If you are below the legal age, do not create an account or attempt to play.

Practical habits for safer play

Set a gambling budget before each session and stop when that budget has been reached.
Set a time limit and use a reminder or alarm so that gambling does not take over your day.
Keep gambling separate from everyday spending and track your deposits, withdrawals and overall results.
Do not gamble when you are upset, tired, angry, under the influence of alcohol or drugs, or trying to recover from a loss.
Take regular breaks away from the screen and make time for work, study, family, friends and other interests.
Avoid watching or following gambling activities if doing so encourages you to spend more than planned.

Safer gambling tools and account controls

Planning your gambling in advance can help you remain within your personal boundaries. Depending on the account features available, you may be able to request or apply controls relating to deposits, losses, wagering, session time or access to your account. Read the information shown in your account and select limits that reflect what you can genuinely afford.

A limit is most useful when it is set before gambling begins. Do not choose a limit simply because it allows you to play for longer. Review your financial position regularly and reduce your limits if your circumstances change. A limit should never be treated as a target or an amount that must be spent.

Taking a break

If you want to pause gambling, use any available time-out or account restriction option. A short break can provide space to think about your habits and priorities. During a break, do not open another account or use another gambling service to continue playing. If you feel unable to stop, consider requesting a longer restriction or self-exclusion option where available.

Self-exclusion is a stronger step for people who want to prevent themselves from gambling for a chosen period or longer. Before requesting self-exclusion, check the information provided about how it works, what services it covers and when it takes effect. Do not try to avoid an exclusion by creating a new account or providing different personal details.

Managing account access

Keep your login details private and do not allow another person to use your account.
Log out after using a shared device and consider using device security settings.
Do not gamble on behalf of another person or allow someone else to place bets through your account.
If you think another person has accessed your account, stop using it and follow the available account security process.
Keep payment methods and personal information secure, and check account activity regularly.

Recognising when gambling may be becoming a problem

Problem gambling can affect anyone, including people who have gambled without difficulty in the past. It is not measured only by the size of a loss. The impact on your finances, relationships, health, work, study and daily responsibilities is also important. Early action can help prevent the situation from becoming more serious.

Possible warning signs

Spending more time or money gambling than you intended.
Trying to win back money after a loss, often called chasing losses.
Increasing the amount or frequency of gambling to feel the same excitement.
Feeling restless, irritable or anxious when attempting to cut down or stop.
Thinking about gambling throughout the day or finding it difficult to focus on other activities.
Hiding gambling activity, losses or transactions from family, friends or other people you trust.
Borrowing money, using essential funds or selling possessions to gamble.
Missing work, study, family commitments or social activities because of gambling.
Feeling distressed, guilty, ashamed or out of control because of your gambling.
Returning to gambling after deciding to stop, even when it is causing harm.

One or more of these signs may indicate that additional support would be helpful. You do not need to wait until gambling has caused a major financial or personal problem before taking action. Stop gambling, use available account restrictions and speak with someone you trust. A qualified gambling support service can help you understand your options without judgement.

If gambling is affecting another person in your household, it is also reasonable to seek support for yourself. Partners, family members and friends may experience financial pressure, stress or conflict. Protect essential household money, avoid covering gambling debts where possible and seek independent guidance about your circumstances.

Getting help and making a safer plan

If you are concerned about your gambling, the first step is to pause. Do not make further deposits or attempt to recover losses. Review your recent gambling activity and write down the amount of time and money involved. A clear record can help you understand the pattern and decide what changes are needed.

Talk openly with a trusted person, such as a family member, friend, doctor, counsellor or another qualified professional. You can also contact an Australian gambling support service for confidential information and counselling. Support may be available online, by telephone or in person, subject to the service and your location. If you are in immediate danger or experiencing a mental health emergency, contact emergency services or an urgent crisis service in your area.

A simple action plan

Stop gambling for the moment and move away from the website or app.
Apply a deposit limit, time-out, account restriction or self-exclusion option where available.
Remove saved payment details and reduce easy access to gambling funds.
Tell a trusted person what is happening and ask them to support your plan.
Arrange advice from a qualified gambling support service, financial counsellor or health professional.
Make a plan for unpaid bills or financial pressure without using gambling as a solution.
Review your progress regularly and seek further help if you return to gambling or cannot maintain your plan.

Lucky Green Casino provides responsible gaming information and account controls where available, but these tools cannot remove all gambling risk. You remain responsible for deciding whether to gamble and for complying with the terms, account requirements and laws that apply to your use of the service. If a control does not appear to be working as expected, stop gambling and use the available support or account assistance process.

Responsible gambling is an ongoing choice. Set realistic boundaries, respect them and ask for help early if your gambling no longer feels enjoyable or manageable. Your wellbeing, financial security and relationships should always come before gambling.